Privacy Policy
Privacy Policy
We value and prioritize your privacy.
At Domaine Thomson Wines Limited, we are dedicated to safeguarding privacy as data collectors.

We highly value your privacy rights when you engage with any of our digital platforms, including our website, mailing lists, social media, event registration, wine club accounts, and other electronic communications.

This Privacy Policy outlines how we collect, utilize, and share your personal information when you visit or make a purchase through www.domainethomsonwines.com (the “Site”) or any digital media platforms operated by Domaine Thomson Wines.

Our primary objective is to process personal information, most often related to our social media, website, wine club membership, event activities, and other digital platforms in New Zealand (46 Clark Rd, Mount Pisa 9383), ensuring we deliver the best possible service to our customers.
1. The categories of Personal Data we gather and our methods of collection.
When you navigate to the www.domainethomsonwines.com website, we automatically gather specific details about your device, encompassing data related to your web browser, IP address, time zone, and certain cookies installed on your device. Furthermore, as you explore the Site, we accumulate information about the particular web pages or products you peruse, the websites or search terms that directed you to the Site, and details about your interactions with the Site. This collected information is referred to as "Device Information."
Subject to applicable legal requirements, we may employ various technologies to collect and furnish insights into how you access and utilize our Digital Media. Additionally, we may utilize third-party websites, such as Google or Social Media platforms you use, to obtain demographic information about your engagements on our digital media platforms. Demographic information encompasses the pages you visited, the duration of your page views, your age, gender, and areas of interest on our media platforms, where available
3) The utilization and potential sharing of your personal information.
We utilize the Order Information gathered primarily to fulfill orders placed through the Site, including processing payment details, arranging shipping, and providing invoices and order confirmations. Additionally, we employ this Order Information to:
Communicate with you regarding promotions, newsletters, discounts, special offers, and events. Consent for this communication is voluntary, and you can opt out at any time.
Facilitate your product purchases on our website, managing your order, ensuring product delivery, screening orders for potential risk or fraud. Additionally, in alignment with your preferences, we may provide information or advertising related to our products or services.
We also use the Device Information collected to:
Screen for potential risk and fraud, particularly by analyzing your IP address.
Enhance and optimize our Site, generating analytics to understand how our customers browse and interact with the Site. This information helps assess the success of our marketing and advertising campaigns.
For reminders about upcoming wine club shipments, processing dates, shipment statuses, and expired credit cards related to relevant accounts, please refer to the terms and conditions of our Wine Club shipments available at: https://domainethomsonwines.com/wine-club/.
5) Procedures for accessing or modifying your personal information.
If you hold an online account with us, you can manage and update your information by visiting our website: http://www.domainethomsonwines.com and logging into your account. You have the flexibility to modify your email address, courier address, delivery addresses, and credit card details, all subject to compliance with relevant legal requirements.
For access and adjustments to your details, you may also contact us via email at [email protected].
To opt out of any of our services, you can use the following channels:
• Facebook: https://www.facebook.com/DomaineThomsonWines
• Instagram: https://www.instagram.com/domainethomsonwines/?hl=en
• Mailchimp: Reach out to [email protected] or utilize the unsubscribe button in our email newsletters.
7) Guidelines pertaining to minors.
The www.domainethomsonwines.com website is not intended for individuals under the age of 18. Age consent must be given before admission to our online store.
9) Changes to our privacy policy
We keep our privacy policy under regular review and we will place any updates on this web page.

This privacy policy was last updated in November 2023
What does our Privacy Policy contain?
1. The categories of Personal Data we gather and our methods of collection.
2. The purpose and methods of employing tracking technologies, along with their collection and utilization.
3. The utilization and potential sharing of your personal information.
4. Our commitment to handling your personal information when acquired through third-party websites.
5. Procedures for accessing or modifying your personal information.
6. Duration for which we retain your personal information.
7. Guidelines pertaining to minors.
8. Points of contact for additional information.
9. Updates and modifications to our Privacy Policy.
2) The purpose and methods of employing tracking technologies, along with their collection and utilization.
Domaine Thomson Wines Limited employs tracking technologies to gain a deeper understanding of our customers who browse our media platforms, allowing us to customize our offerings to better meet their needs. We gather Device Information through various technologies:
1. Cookies: These are data files placed on your device or computer, often containing an anonymous unique identifier. For more details about cookies and how to disable them, you can visit http://www.allaboutcookies.org.
2. Log files: These files track actions on the Site, collecting data such as your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
3. Web beacons, tags, and pixels: These electronic files capture information about your browsing activities on the Site.
Additionally, our CRM platform, "Commerce 7," is utilized to collect personal data when you make a purchase or attempt to do so through the Site. We collect specific information, including your name, billing address, shipping address, payment details (including credit card numbers), email address, and phone number. This information, referred to as "Order Information," is integrated using "Klaviyo," the platform used for communication with email subscribers.
Wine Club Members and Online Customers have the option to securely store their Credit Card numbers through our payment gateway, 'Stripe,' facilitated by Commerce 7. Stripe is dedicated to ensuring data security and employs a range of technologies and protocols to safeguard personal information from unauthorized access, use, or disclosure. For further details, please refer to Stripe's privacy policy available at: https://stripe.com/gb/privacy.
4) Our commitment to handling your personal information when acquired through third-party websites.
We disclose your Personal Information to third parties to facilitate the utilization of your Personal Information in the following ways:
1. Marketing Purposes with Consent:
• Your Personal Information may be shared for marketing purposes where explicit consent has been provided.
2. Support Purposes:
• For support-related activities, we may engage support agents or contractors to aid in delivering marketing initiatives for the internal operations of our Digital Media. Any third party involved is obligated to uphold the same level of security for your Personal Data and Information as maintained by Domaine Thomson Wines Limited. They are bound, as required, to always keep our Personal data private and secure.
3. Compliance with Laws and Regulations:
• We may share your Personal Information to comply with applicable laws and regulations, respond to legal requests such as subpoenas or search warrants, or protect our rights.
4. Corporate Events:
• In the event of a merger, acquisition, sale, or disposal of all or part of Domaine Thomson Wines Limited by another company, the acquirer would gain access to the information, which may include Personal Data, subject to applicable law. Similarly, Personal Data may be transferred during a corporate reorganization, insolvency proceeding, or similar event, if permitted by and in accordance with applicable law.
6) Duration for which we retain your personal information.
When you place an order through any of our media platforms, we will maintain your Order Information for our records unless and until you ask us to delete this information.
8) Points of contact for additional information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email protected] by mail using the details provided below:
+64 3-445 4912
46 Clark Rd, Mount Pisa 9383